Question 1

HOW TO ORDER ON MONOCROMSHOP?

Accepted Answer

(i) On Monocromshop.com, Browse or Search product you want to buy. (ii) Add product to your shopping cart by clicking "Add to Cart" or Select "Buy Now" "Add to Cart" Button will add selected product to your shopping cart and you can continue searching or browsing other products. Once you have added all of your interested products to Cart, Select Shopping Cart and review products you have selected. Here, you can change quantity of the product or remove entire products from cart. Then Click on "CHECKOUT" button. "Buy Now" Button will lead you directly to checkout page. (iii) At Checkout fill in all the required Contact information and Shipping Address and click "Continue to shipping" button (iv) Select Shipping method and then click "Continue to Payment" Button (v) Select Payment Method you wish to pay with and select billing address. Then click "Complete Order" Button. This will redirect to secure payment gateway you've selected, fill in required credit card or account details and complete the payment. 6.Once the payment is complete it will automatically redirect to order confirmation page. You will also receive order confirmation email to provided email address. Your Order placing process is complete now. You will receive email notification with Courier tracking details, once the order is dispatched from our warehouse.

Question 2

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

Accepted Answer

Yes, we recommend to create an account to Save your order history and address for faster checkout next time. It also helps us to reach out to you easily in case of any issues.

Question 3

CAN I CHANGE ADDRESS AFTER PLACING ORDER?

Accepted Answer

Yes, To change an address, please send us a message using Contact us form or an email to info@monocromshop.com with your order details and we'll modify it promptly. Please note that we do not accept cancellations / alterations once the orders have been dispatched from our fulfilment center.

Question 4

CASH ON DELIVERY IS NOT AVAILABLE?

Accepted Answer

This is to ensure we have more meaningful transactions and miscreants don't misuse us.

Question 5

HOW DO I KNOW IF MY PAYMENT HAS GONE THROUGH ?

Accepted Answer

If your payment is successful, you will get Payment Success notification at checkout and you will be redirected to Order Confirmation Page. You will also receive an Order confirmation email with payment reference details. You may also receive payment confirmation email from payment gateway service provider (it depends on selected payment gateway at the time of checkout).

Question 6

WHAT PAYMENT OPTIONS I CAN USE TO PAY FOR MY ORDER?

Accepted Answer

We Accept Payment in Indian Rupees (INR) only and Accepting all major banks Credit Cards, Debit Cards, Net Banking, wallets etc. For Faster process we also accept phonepay using PayTm and Google pay. Please contact us at info@monocromshop.com If you need any assistance related to payment.

Question 7

MONEY DEDUCTED BUT ORDER NOT CONFIRMED/ TRANSACTION FAILED, WHAT SHOULD I DO ?"

Accepted Answer

This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website. In case you don’t receive an order confirmation email but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry! Please contact us or write to us at info@monocromshop.com and share the following details:(1) Payment Amount that got debited.(2) The email id you would’ve used to place the order.(3) Approximate time at which the amount was debited.So that We can check the status on our payment gateway. The payment status can either be (a) captured, (b) pending, (c) failed, or bounced.(a) In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details .(b) If it’s pending, we’ll have to wait for sometime for the gateway to confirm the payment.(c) If it’s failed or bounced, your bank should reverse the payment to your account within 3-7 days.

Question 8

WHY SHIPPING IS NOT FREE?

Accepted Answer

Unlike big ecommerce platform, we do not work on market place model where shipping fee is charged from seller and Free Shipping is provided to customers. The third party seller then includes that cost in price and ultimately shipping fee is paid by customer. We work on nominal margin and try our best to provide transparency about charges our customer pay so that they can make informed decisions. Otherwise, You also know that No Courier companies carry goods for FREE right ?

Question 9

HOW LONG WILL IT TAKE TO GET MY ORDER?

Accepted Answer

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Question 10

WHAT SHIPPING CARRIERS DO YOU USE?

Accepted Answer

We use all major carriers, and local courier partners. We use Blue Dart, FedEx and DTDC Primarily and also use EMS / India Post, Delhivery, Xpressbee, Kerry, Gati, V-trans etc as well.

Question 11

IS PIN CODE/ZIP CODE IN DELIVERY ADDRESS IMPORTANT?

Accepted Answer

Highly recommended. Using PIN or ZIP Code, we can ensure your delivery address is in service area of our preferred Shipping partner. In case our preferred service partner does not have service at your location, we can arrange alternate shipping option before dispatching the order. Therefore, it helps us to deliver your order on time.

Question 12

WHAT ARE THE SHIPPING CHARGES?

Accepted Answer

Shipping charges are calculated at the time of Check Out based on total quantity (weight) of the ordered Products, Destination and selected Shipping time.

Question 13

DO YOU SHIP OVERSEAS?

Accepted Answer

No, Currently we do not ship outside India.

Question 14

WHAT IF I RECEIVE DAMAGED PARCEL?

Accepted Answer

If your parcel arrives damaged, mention the damage remarks while signing the POD as well as you need to register the complaint within 24 hours of receiving the parcel and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy (if possible). Our team will evaluate the complaint and provide resolution on the same case-to-case basis. No requests will be considered, Without proper evidence. Please refer to Shipping damage section of our Shipping Policy.

Question 15

DOES PRICE SHOWN ON PRODUCTS INCLUDES TAXES?

Accepted Answer

No, The Price does not include applicable GST ( Tax ). It will be calculated at the time of checkout.

Question 16

CAN I RETURN MY PRODUCT?

Accepted Answer

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Question 17

WHERE CAN I FIND INFORMATION ABOUT APPLICATION & STORAGE?

Accepted Answer

Application and Storage Instructions are available* on the product page, so look out for such information there. *Where applicable.

Question 18

ANY OTHER QUESTION?

Accepted Answer

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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