Store Policy

covid 19 response

A message from Monocrom MD and Founder Bhaviya Rana

 

The coronavirus is affecting every aspect of our lives. First and foremost, we hope you are staying safe at home, making candles and washing your hands.

We are still open and shipping orders out! We’re taking extra precautions because of COVID-19, including cleaning a minimum of 4 hours a day and working in shorter staggered shifts with fewer people.

We know these supplies are important to you - our team is working hard to get them out the door. Thank you for your patience and support during this time!

 

Here is what Monocrom is doing to safely meet demand.

 

  • Everyone in our office is required to wear a face mask.

  • We’ve always been a clean workplace, but we have ramped up our efforts by using proper disinfectants.

  • Hand washing, given that we all work for a company that sells a lot of candle making supplies, we make sure our employees must wash their hands every time they enter the building, pass a sink, eat, or touch a doorknob.

  • To be extra safe, we cancelled local order pickups.

  • As per government recommendations, we have switched to shorter shifts to decrease the number of people in the building at one time. This may mean orders take a little longer to leave our facility, but it’s important for employee safety.

  • As we are growing, we are focusing on creating You tube channel to reach out to everyone with step by step instructions to use our DIY products.

Please stay safe and healthy. If you have any questions or concerns, please reach out to our customer service team at info@monocromshop.com

Privacy & Safety

Your privacy is important to us. This policy includes information about how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) on this website.

 

COOKIE DECLARATION

This website uses cookies. We use cookies to personalize content and ads, to provide social media features, and to analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can change or withdraw your consent from the Cookie Declaration on our website at any time.

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: www.monocromshop.com

 

VISITORS INFORMATION

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE WHO VISIT OUR BLOG, WEBSITE, OR APP?

  • Your name

  • Email address

  • Mailing address

  • Phone number

  • Demographic information

  • Other details to help you with your experience

 

WHEN DO WE COLLECT INFORMATION?

  • When you place an order.

  • Interact with us on social media.

  • Subscribe to a newsletter.

  • Sign up for contests, surveys, quizzes, pop-ups, etc.

 

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other site features in the following ways:

  • To improve our website to make it easier to use.

  • To give you a better customer service experience.

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

 

HOW DO WE PROTECT VISITOR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities so your visit is as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and it's only accessible by a limited number of people. They have special access rights and they're required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and they're not stored or processed on our servers.

THIRD PARTY DISCLOSURE

We don't sell, trade, or otherwise transfer to outside parties your personally-identifiable information unless we provide you with advance notice. This doesn't include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect ours or other's rights, property, or safety.

THIRD PARTY LINKS

We don't include or offer third-party products or services on our website. We have implemented the following:

 

Demographics and interests reporting

Third-party vendors like Google use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. You can also opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?

Please note that we honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

DOES OUR SITE ALLOW THIRD PARTY BEHAVIOURAL TRACKING?

We don't allow third party behavioural tracking.

 

GENERAL DATA PROTECTION REGULATION (GDPR)

The GDPR requires businesses to protect the personal data and privacy of European Union citizens for transactions that occur within EU member states. It also regulates exportation of personal data outside the EU.

If the GDPR applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automated decision making and profiling

 

WE COLLECT YOUR EMAIL ADDRESS IN ORDER TO:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information and updates pertaining to orders.

• We may also send you additional information related to your product and/or service.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

MINORS

The Site is not intended for individuals under the age of 18 years.

 

UPDATES AND CHANGES

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

If there are any questions regarding this privacy policy you may contact us using the information below.

www.monocromshop.com

email at info@monocromshop.com

Wholesale Inquiries

For Wholesale enquires, get in touch at info@monocromshop.com

 

Payment Methods

The following are the three methods you can opt from to pay for your order with Monocromshop:

 

1. To pay via Bank Transfer (NEFT/IMPS):

Bank Account Number : 50200044156823

Bank Name : HDFC Bank

Bank Account Type : Current

Account Holder’s Name : Monocrom International Private Limited

IFSC Code : HDFC0009285

Branch : Good Earth Business Bay, Sector 58, Gurgaon 122002, Haryana

 

2. Pay Via Paytm Wallet at 9650977104

3. Payment Gateway (Debit card, Credit card, Net Banking/Wallets) while placing an order.

 

Your order will be processed on a successful payment. The payment is captured manually in scenarios 1& 2 as mentioned above and hence the same is updated on your order page /Account page on our website within one working day. If the same has not been captured please report the same by emailing us at info@monocromshop.com

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